QZ Infomatics (“QZ Infomatics”, “we”, “us”, or “our”) is committed to protecting the privacy of everyone who visits our website, contacts us, or uses our services. This Privacy Policy explains what personal information we collect, how we use and protect it, and the rights you have over your data.
This policy is issued in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applies to all personal data processed through our website at qzinfomatics.com and through our business activities.
By using our website or providing us with your information, you agree to the practices described in this Privacy Policy.
1. Who We Are
QZ Infomatics is an ERP and IT consultancy based in Business Bay, Dubai, United Arab Emirates. We deliver implementation, integration, and advisory services across platforms including Oracle, NetSuite, Microsoft Dynamics 365, Odoo, SAP, Zuper, Bayzat, and ClearTax, as well as our AI and computer-vision solution, Cognivision.
For any questions about this policy or your personal data, you can reach us at:
• Email: info@qzinfomatics.com
• Phone: +971 04 243 4010
• Address: 207, Building 3, Bay Square, Business Bay, Dubai, United Arab Emirates
2. Information We Collect
We only collect information that we need to respond to your enquiries, deliver our services, and improve your experience with us. Depending on how you interact with us, this may include:
Information you provide directly
• Full name
• Business email address and phone number
• Company name, job title, and industry
• The content of any message, demo request, or enquiry you submit through our forms, email, phone, or WhatsApp
• Any information you choose to share during a discovery call or consultation
Information collected automatically
• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent, and referral source
• Interactions such as button clicks, form submissions, and WhatsApp enquiries
We do not intentionally collect sensitive personal data (such as health, religious, or biometric information) through our website. Please do not submit such information to us unless specifically requested for a defined service purpose.
3. How We Collect Your Information
We collect information through:
• Website forms, such as contact, demo request, and discovery-call forms
• Direct communication, including email, phone calls, and WhatsApp messages
• Cookies and analytics tools when you browse our website (see Section 7)
• Business interactions, such as meetings, proposals, and service engagements
4. How We Use Your Information
We use your personal information for the following purposes:
• To respond to your enquiries, demo requests, and consultation bookings
• To provide, deliver, and support the services you engage us for
• To send you relevant information about our services, where you have agreed to receive it
• To improve our website, content, and user experience
• To measure the performance of our marketing and understand how visitors use our site
• To meet our legal, regulatory, and contractual obligations
• To protect our website, systems, and business against fraud or misuse
We do not sell your personal information to any third party.
5. Legal Basis for Processing
We process your personal data only where we have a valid legal basis to do so under the UAE PDPL, including:
• Your consent — for example, when you submit a form or opt in to receive communications
• Performance of a contract — to deliver the services you have requested
• Legitimate business interests — such as improving our services and securing our systems, provided these do not override your rights
• Legal obligation — where we are required to process data to comply with applicable law
You may withdraw your consent at any time by contacting us at info@qzinfomatics.com.
6. Sharing and Disclosure of Information
We treat your information as confidential and only share it where necessary. We may share personal data with:
• Trusted service providers who support our operations (for example, hosting, analytics, CRM, and communication platforms), under appropriate confidentiality obligations
• Technology partners where required to deliver a service you have specifically requested
• Legal and regulatory authorities, where required by law or to protect our legal rights
We require all third parties to safeguard your data and to use it only for the purposes we specify.
7. Cookies and Analytics
Our website uses cookies and similar technologies to help it function properly and to understand how visitors use it. These tools include:
• Google Analytics 4 — to measure website traffic and user behaviour
• Google Tag Manager — to manage the tracking tags used on our website
• WhatsApp click tracking — to record when visitors start a conversation with us via WhatsApp
Cookies may collect information such as your IP address, browser type, pages viewed, and on-site interactions. This data is used in aggregate to improve our website and marketing and is not used to personally identify you without your consent.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
8. Data Retention
We keep personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, contractual obligations, or legitimate business needs. When data is no longer required, we securely delete or anonymise it.
9. Data Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
Some of the service providers and platforms we use may store or process data outside the UAE. Where personal data is transferred internationally, we take steps to ensure it is protected in line with the UAE PDPL and that appropriate safeguards are in place.
11. Your Rights
Under the UAE PDPL, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal limits
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent
• Request the transfer of your data in a structured, commonly used format
To exercise any of these rights, please contact us at info@qzinfomatics.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before acting on your request.
12. Third-Party Links
Our website may contain links to third-party websites or platforms. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
13. Children's Privacy
Our website and services are intended for businesses and professionals and are not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us so we can remove it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
QZ Infomatics
207, Building 3, Bay Square, Business Bay, Dubai, United Arab Emirates
Email: info@qzinfomatics.com
Phone: +971 04 243 4010
